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Tuesday, May 19, 2020 | History

2 edition of investigation into occupational stress among customer serviceemployees found in the catalog.

investigation into occupational stress among customer serviceemployees

Tanya Yazdanpanahi

investigation into occupational stress among customer serviceemployees

by Tanya Yazdanpanahi

  • 260 Want to read
  • 8 Currently reading

Published by UMIST in Manchester .
Written in English


Edition Notes

StatementTanya Yazdanpanahi ; supervised by Sue Cartwright andCary Cooper.
ContributionsCartwright, Sue., Cooper, Cary L. 1946., School of Management.
ID Numbers
Open LibraryOL16549118M

An Investigation into the Effects of Emotional Intelligence on Occupational Stress and Career Success, Unpublished Master's Dissertation, University of Auckland, New Zealand. Agrawal, Rita (). Stress in Life and at Work, Response Books, New Delhi. Ahmed, S., and Nurala, B. S. (). “A Study of Stress among Executives”. Occupational stress can be defined as the harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources, or needs of the worker (NIOSH, ). However, occupational stress can be an extremely difficult construct to define.

Occupational stress among the New Zealand farmers ­ A review Huat Bin (Andy), Ang Auckland University of Technology Abstract A review of the literature notes that farmers are experiencing high level of stress due to the impact of various uncontrollable factors in the work environment. For the second factor, the result was also significant. Occupational stress exerted a significant influence on job satisfaction [F(1, ) = , Poccupational stress on job satisfaction [F(1, ) = , P.

Makoni. M. Kingstone, Mutanana Ngonidzashe “Effective Management of Occupational Stress as Perceived by Workers at a Manufacturing Company in Zimbabwe” 46 International Journal of Research in Humanities and Social Studies V3 I5 May education, social activity, economic activity, organization or . - Buy Occupational Stress: A Study of Employee Stress in Indian ITES Industry book online at best prices in india on Read Occupational Stress: A Study of Employee Stress in Indian ITES Industry book reviews & author details and more at Free delivery on qualified : R. Nandagopal Sumathi Annamalai.


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Investigation into occupational stress among customer serviceemployees by Tanya Yazdanpanahi Download PDF EPUB FB2

In this book multi-disciplinary contributors representing a wide range of interests in the workplace provide an easy-to ready practical approach to the topic of occupational stress. The practical theme of this book is reinforced by the inclusion of a sample stress policy, questionnaires, advice on holding stress seminars with specimen overheads.

Occupational Stress: A Handbook. Bringing together renowned scholars, this handbook contains innovative current empirical and theoretical research in the area of job stress. The workplace is one of investigation into occupational stress among customer serviceemployees book major sources of stress in an individual's life.5/5(2).

The occupational stress and risk of it among the employees Haradhan Kumar Mohajan Premier University, Chittagong, Bangladesh, E-mail: [email protected] Abstract: This paper is about occupational stress and management of this type of stress.

Recently occupationalFile Size: KB. occupational stress level and high job stressor factors among MIS user bankers. The study also helps to increase understanding of the influence of the individual difference in occupational stress.

Research Objectives: The research objectives are the following: 1. To assess the degrees of reported job stress among. In this book multi-disciplinary contributors representing a wide range of interests in the workplace provide an easy-to ready practical approach to the topic of occupational practical theme of this book is reinforced by the inclusion of a sample stress policy, questionnaires, advice on holding stress seminars with specimen overheads and an example of a personal job appraisal system.

Occupational Stress among the Employees in the Health Care Industry Mrs. mathi Head, Department of Business Administration Sri Ramakrishna College of Arts and Science for Women, Coimbatore -Tamil Nadu, South India ABSTRACT Stress is a dynamic condition in which an individual is confronted with anFile Size: KB.

Occupational stress is often caused because of many reasons among those, it may be because of an increased workload, [6] delegating additional work for the current work, allotting less time span.

The aim of the research was to analyze whether stress level varies with reference to gender, shift work, and type of organization (inbound or outbound call center).

A purposive sample of Customer Support Representative (men = & women = 85) from. The Stress as Offense to Self-approach and illegitimate tasks Illegitimate tasks are part of the Stress as Offense to Self (SOS) approach with the threat of people's self-esteem at its heart.

Similarly, stress can refer to lots of things. For instance, in the sciences, stress may mean different things such as stress (biology), stress (linguistics), stress (mechanics), stress (psychological), a biotic stress etc. in this discussion however, I will focus on occupational stress (workplace stress).Cited by: 1.

Similarly, Adib-Hajbaghery and colleagues found that poor relationships between nurses and other health care professionals is a major source of occupational stress among hospital nurses.

French and colleagues identified conflict with physicians, problems with peers and supervisors, and discrimination as stressors for nurses. Thus, developing good personal relationship at work place is necessary for the prevention of job stress among hospital nurses.

In this introduction to the special issue, the current key issues in the area of occupational, stress and its management are summarized.

These include the link between stress and ill health, job stressors and strain outcomes, work-life balance and individual worker characteristics and. Within the hospitality industry, work stress has been regarded as one of the most important issues facing mangers because, among other things, it affects the performance of all levels of employees, including both managers and hourly employees (Ross, ).Cited by: about the causes of stress, stress out comes, stress management and its impacts.

Factor Analysis by Principal Component Method is used to identify the factors of causes of stress, stress effects, stress management and effects of stress management.

K-means Cluster Analysis is exploited to classify the executives of MNC companiesFile Size: KB. affects their performance on job. Research into the relationship between stress and job performance has been neglected in the occupational stress literature (Jex, ).

It is therefore significant to understand different Occupational Stress Inducers (OSI) on one hand and their impact on different aspects of job performance on the other.

Correlations among occupational stress, fatigue and depression are shown in Table 2. While occupational stress was shown not to have statistically significant correlation between fatigue and depression, there was a strong positive correlation between fatigue and depression (pCited by: 8.

The dominant model in the literature states that a strong correlation exists between experience of WRS and organisational absenteeism which presents significant costs to the organisation. 3 It has been established that only 8% of Trust occupational head leads and 7% of Health and Safety representatives have identified stress as one of the three top priorities.

13 Also in a survey of NHS senior Cited by: (2) Occupational Stress: Occupational stress is defined to be a mental and physical condition that calls in a detrimental effect on the individual's productivity. The employees who start to feel the 'pressure to perform' can get caught in a downward spiral of increasing effort to meet rising expectations with no increase in job Size: KB.

Therefore, it is the intention of this study to review past literature on the impact of job stress to job satisfaction among engineers not only for the sack of research only but also to alarm the companies and engineers himself on the phenomena call job stress.

The factors establish from this study will be used to conduct future research. : Raja Zuraidah, Jln Heman. Coping strategy, occupational stressors, stress response, and social support were measured using occupational stress instruments, job content questionnaire, and effort-reward imbalance questionnaire.

The data from workers were statistically analyzed; the overall response rate was %.Author: Gu G, Yu S, Zhou W. CHAPTER – IV AN OVERVIEW OF OCCUPATIONAL STRESS INTRODUCTION Stress is an inherent factor in any type of vocation or career.

At its best, the presence of stress can be a motivator that urges the individual to strive for excellence. However, excess amounts of stress can lead to a lack ofFile Size: KB.Occupational Stress. Michelle Filipo, R.N “Job-related stress has created a - Physiologic Responses to Stress - Psychological Disorders Among.

Workers-Behavioral Responses. Seminar Objectives. Identify the Impact of Worker Stress on. Organizations-Increased Absenteeism-Increased Rates of Illness-Poor Morale.Occupational Stress at Workplace: Study of the Corporate Sector in India DOI: /X 15 | Page Don’t over-commit Individuals have the habit to keep their plate full, trying to fit too much into one day or trying to feelFile Size: KB.